Your feedback matters

An interesting trend that I've noticed in the area of software development is that most users generally expect their product feedback (including bug reports) to be ignored when they send it to developers. Generally when those using BulletProof FolderSizes contact me with suggestions, ideas, or a note about some unexpected behavior, they express surprise when I respond to them. I find this state of affairs somewhat absurd, since without its user base, a software product is essentially without value.

So let me just briefly re-iterate a basic fact about the development processes behind BulletProof FolderSizes - they are entirely customer driven. I've received a tremendous amount of input from the user community, in a wide variety of forms, and every bit of it (from defect reports to feature requests) is carefully scrutinized, classified, and prioritized. In this regard, I consider BulletProof FolderSizes to be a collaboration between myself and its users, and I am very committed to that process.

So again, please don't hesitate to contact me with your thoughts, even if it's just to describe how you use BulletProof FolderSizes, and I'll do my best to respond in a timely manner. I also personally guarantee that your feedback makes a difference.